Increasing access to reading in underserved populations in low- and middle-income countries.

I was pulled into a confidential program to create a dual CX on a set of devices in order to increase access to reading content in areas lacking reliable internet access with populations facing socioeconomic barriers.

Our team had little-to-no access to our users, so I tested internally as much as possible and prioritized a lean MVP so users could quickly access the best part of the Kindle experience — inside the book.

Contact me for more details.